Privacy Policy

Last Updated: 14 September 2026

Hatora, accessible at https://hatora.in, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, make a payment, or contact us.

1. Information We Collect

When you use Hatora, we may collect the following information:

Your name
Mobile/phone number
Email address
Delivery address
Billing information
Order details
Payment and transaction information
Information provided when contacting customer support
Device, browser, IP address, and website usage information

We collect only the information reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and update you about your orders
Provide customer support
Process online payments
Send order confirmations and important service updates
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Maintain business and transaction records
Comply with applicable laws and legal requirements

3. Payments

Hatora may use third-party payment service providers such as Razorpay to process online payments.

Hatora does not store your complete debit card number, credit card number, UPI PIN, banking password, or other sensitive payment credentials on our website.

Payment information is processed by the applicable payment service provider according to its security practices and privacy policy.

4. Delivery Information

To deliver your order, Hatora may share necessary information such as your name, phone number, and delivery address with our delivery personnel or delivery partners.

This information is used for order fulfilment and delivery purposes.

5. Cookies

Hatora may use cookies and similar technologies to:

Keep products in your shopping cart
Remember your preferences
Improve website functionality
Understand website usage
Improve customer experience

You can control or disable cookies through your browser settings. However, some features of the website may not work properly if cookies are disabled.

6. Sharing of Information

Hatora does not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

Payment service providers
Delivery partners
Hosting and technical service providers
Website security and maintenance providers
Analytics or other technology service providers
Government authorities or law-enforcement agencies when required by law

Information is shared only when reasonably necessary to provide our services, process transactions, protect our business, or comply with legal obligations.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and therefore we cannot guarantee absolute security.

8. Data Retention

We may retain your personal information for as long as reasonably necessary to:

Provide our services
Complete and maintain order records
Process transactions
Provide customer support
Prevent fraud
Resolve disputes
Comply with applicable legal and accounting requirements

When information is no longer required, we may delete or securely dispose of it subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held by us.

For privacy-related requests, please contact us using the contact information provided below.

10. Children’s Privacy

Hatora does not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Third-Party Services

Our website may use third-party services for payment processing, hosting, website security, analytics, delivery, and other business operations.

These third parties may process information according to their own privacy policies and applicable terms.

12. Changes to This Privacy Policy

Hatora may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: Hatora
Website: https://hatora.in
Email: info@hatora.in
Phone: +91 94064 58086

We will make reasonable efforts to respond to privacy-related requests and concerns.

14. Consent

By using the Hatora website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.