Refund and Returns Policy

Last Updated: 14 September 2026

At Hatora, we aim to provide our customers with quality groceries, food items, household essentials, and daily-needs products. We want you to have a convenient and satisfactory shopping experience.

1. Return Period

Customers can request a return within 5 days from the date of delivery.

After 5 days, return requests may not be accepted, except where required by applicable law.

2. Return Conditions

A product will be eligible for return only if:

The return request is made within 5 days of delivery.
The product is unused and unopened.
The product is in its original sealed/packed condition.
The original packaging, labels, and applicable accessories are intact.
The product has not been damaged, altered, or used by the customer.

Opened, used, or unpacked products will generally not be accepted for return.

3. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged
Defective
Incorrect
Spoiled or unsuitable for consumption
Different from the product you ordered

please contact Hatora within 5 days of delivery.

We may ask you to provide photographs or videos of the product and its packaging for verification.

After verification, Hatora may provide a replacement or refund, as appropriate.

4. Fresh Fruits and Vegetables

Fresh fruits and vegetables are perishable products.

If you receive fruits or vegetables that are damaged, rotten, spoiled, or unsuitable for consumption, please contact us within 5 days of delivery.

We may request photographs or other information to verify the issue.

After verification, Hatora may provide a suitable resolution such as a replacement or refund.

5. Products That Cannot Be Returned

Products may not be accepted for return if they:

Have been opened or used
Are not in their original sealed/packed condition
Have been damaged after delivery by the customer
Are missing their original packaging or labels
Have been altered or tampered with
Are returned after the 5-day return period

Exceptions may apply where required by applicable law.

6. Delivery Charges

Delivery charges are non-refundable.

If a customer returns an eligible product, the refund will generally cover only the eligible product amount. The original delivery charges paid for the order will not be refunded.

7. Refunds

Once Hatora approves a refund, the eligible refund amount will generally be processed to the original payment method used for the order.

For online payments, the time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, or payment service provider.

8. Refund for Partial Returns

If only some products from an order are returned and approved, Hatora will refund the eligible amount for those products only.

Original delivery charges will not be refunded.

9. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched for delivery, cancellation may not be possible.

If you want to cancel an order, contact us as soon as possible.

10. Return Verification

Hatora reserves the right to inspect and verify returned products before approving a return or refund.

Customers may be required to provide:

Order number
Product details
Reason for return
Photographs or videos
Other information reasonably required for verification

11. Return Pickup

For approved returns, Hatora may arrange a return pickup where available.

If return pickup is not available in a particular location, the customer may be provided with alternative return instructions.

12. Refund Processing Time

After a refund is approved and processed, it may take several business days for the amount to appear in the customer’s bank account or original payment method.

The actual processing time may depend on the payment gateway and financial institution.

13. Cash on Delivery Orders

For eligible Cash on Delivery orders, Hatora may contact the customer to arrange an appropriate refund method.

14. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with your order details.

Business Name: Hatora
Website: https://hatora.in
Email: info@hatora.in
Phone: +91 94064 58086

Please provide your order number, product name, and reason for the return.

15. Changes to This Policy

Hatora may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

16. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact:

Hatora
Email: info@hatora.in
Phone: +91 94064 58086
Website: https://hatora.in